Frequently asked questions
Do your products include a warranty?
All products sold are shipped fully insured and 100% guaranteed to arrive in fully functional condition and as described. If a product arrives damaged, non-functional, or otherwise not as described, you may return it for a full refund.
All new PCs include a 2-year parts and labor warranty. If any component fails within this time period, please reach out to us directly for servicing.
We do not offer an extended warranty for any used or open box products beyond our 14-day return period. However, we are always happy to offer free support and troubleshooting for all products.
Do you offer financing?
We offer a variety of short and long term financing options through PayPal, Shop Pay installments, and more. Eligibility is generally determined based on credit worthiness. You can apply for these payment plan options during checkout. Applying is free and has no impact to your credit score.
Are your products tested before listing?
Yes they are. All items that get listed on our site go through a thorough inspection process to ensure they are 100% fully functional and ready for you to enjoy before they get listed. Products that are sealed in box are an exception. These will remain sealed until you open them.
Do you accept custom orders?
Absolutely. We want to make your dreams come true. If you want something specific, or even just want some tweaks made to an already available PC listing, just reach out to us through the chat feature and let us know! We will try our best to accomadate all requests.
Am I able to pickup locally?
Absolutely. This is encouraged whenever possible. We are located in Saint-Leonard, QC for local pickups, trades, or sales. If you would like to arrange this, please message us directly through the chat bubble below.
When will I get my order?
You can track the status of your trade in by visiting the Shop pay order or checking your email.